Refund policy

Every BesharamHQ item is printed to order, which means we do not accept returns or exchanges for a change of mind, a size chosen incorrectly, or a design you decided against after ordering. Please check the size chart on the product page before you order.

We will replace or refund your order, free of charge, if:

• the item arrives damaged, torn or stained
• the print is misaligned, cracked, faded or otherwise misprinted
• you receive the wrong design, size or colour
• your order does not arrive within 15 days of dispatch

How to raise a claim. Email us within 7 days of delivery with your order number and clear photographs of the item and the print, including the packaging if the parcel was damaged. We will respond within 2 business days and either dispatch a replacement at no cost to you or refund you in full — your choice.

Refunds. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, the amount usually appears within 5–7 business days of approval. We do not charge any restocking or handling fee.

Cancellations. You may cancel an order free of charge any time before it enters production, which is usually within 12 hours of placing it. Once printing has begun the item cannot be cancelled, because it has already been made specifically for you.

Damaged in transit. If the parcel arrives visibly damaged, please photograph it before opening where you can. It helps us settle the claim with our courier faster, but it is not a condition of your refund.

Any questions about a return, write to us using the details on our Contact page and we will sort it out.